1. Acceptance of Terms

Welcome to MediCore+. By accessing or using our website, mobile application, or services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and MediCore+ Private Limited ("Company," "we," "us," or "our"). Your use of our services is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

2. Description of Services

MediCore+ provides the following services:

2.1 Online Pharmacy Services

• Prescription medication dispensing and delivery
• Over-the-counter (OTC) medication sales
• Health supplements and wellness products
• Medical devices and healthcare accessories

2.2 Healthcare Services

• Online doctor consultations
• Medication adherence programs
• Health monitoring and reminders
• Pharmaceutical care and counseling

2.3 Digital Platform Services

• User account management
• Order tracking and history
• Prescription management
• Customer support services

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to create an account and purchase prescription medications. Minors may use our services only with parental or guardian consent and supervision.

3.2 Account Registration

To use certain services, you must create an account by providing:

• Accurate and complete personal information
• Valid contact information
• Government-issued identification verification
• Insurance information (if applicable)

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate

4. Prescription Requirements

4.1 Valid Prescriptions

All prescription medications require a valid prescription from a licensed healthcare provider. Prescriptions must:

• Be written by a licensed physician, dentist, or other authorized prescriber
• Include all required information (patient name, medication, dosage, quantity, etc.)
• Be within the valid timeframe as per local regulations
• Be legible and authentic

4.2 Prescription Verification

We reserve the right to:

• Verify prescriptions with the prescribing healthcare provider
• Request additional information or documentation
• Refuse to fill prescriptions that appear invalid or suspicious
• Contact you or your healthcare provider for clarification

5. Ordering and Payment

5.1 Order Process

When placing an order:

• Ensure all information is accurate and complete
• Provide valid prescription for prescription medications
• Select appropriate delivery options
• Review and confirm your order before payment

5.2 Pricing and Payment

• All prices are listed in Indian Rupees (INR) unless otherwise specified
• Prices may change without notice
• Payment is required at the time of order placement
• We accept various payment methods including credit cards, debit cards, UPI, and digital wallets

5.3 Order Confirmation

Order confirmation does not guarantee availability. We will notify you if any items are unavailable and provide alternatives or refunds as appropriate.

6. Delivery and Shipping

6.1 Delivery Areas

We deliver to select cities and regions. Delivery availability and timeframes may vary by location.

6.2 Delivery Timeframes

• Standard delivery: 24-48 hours
• Express delivery: 2-6 hours (select areas)
• Emergency delivery: 1 hour (limited availability)

6.3 Delivery Requirements

• Someone must be available to receive the delivery
• Valid identification may be required
• Prescription medications require signature confirmation
• We may require age verification for certain products

7. Returns and Refunds

7.1 Return Policy

Due to the nature of pharmaceutical products, returns are limited to:

• Damaged or defective products
• Incorrect items shipped
• Products with manufacturing defects
• Unopened OTC products within 7 days

7.2 Non-Returnable Items

• Prescription medications (unless defective)
• Opened or used products
• Products past expiration date
• Custom or personalized items

8. User Responsibilities

As a user of our services, you agree to:

8.1 Accurate Information

• Provide truthful and accurate information
• Update your information when it changes
• Ensure prescription information is current and valid

8.2 Proper Use

• Use medications only as prescribed or directed
• Consult healthcare providers for medical advice
• Report adverse reactions or side effects
• Store medications properly and safely

8.3 Legal Compliance

• Comply with all applicable laws and regulations
• Not share or transfer prescription medications
• Not use our services for illegal purposes
• Respect intellectual property rights

9. Prohibited Uses

You may not use our services to:

• Obtain medications without valid prescriptions
• Provide false or misleading information
• Resell or distribute purchased medications
• Interfere with our systems or security measures
• Violate any laws or regulations
• Infringe on intellectual property rights
• Harass or harm other users or our staff

10. Intellectual Property

All content on our platform, including text, graphics, logos, images, and software, is owned by MediCore+ or our licensors and is protected by copyright, trademark, and other intellectual property laws.

10.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes.

10.2 Restrictions

You may not:

• Copy, modify, or distribute our content
• Use our trademarks or logos without permission
• Reverse engineer our software or systems
• Create derivative works based on our content

11. Disclaimers and Limitations

11.1 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, technical issues, or other factors beyond our control.

11.2 Medical Disclaimer

Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult qualified healthcare providers for medical decisions.

11.3 Limitation of Liability

To the maximum extent permitted by law, MediCore+ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

12. Indemnification

You agree to indemnify and hold harmless MediCore+, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any laws or regulations
• Your infringement of third-party rights

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting our customer service or using the account closure feature in your profile.

13.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Pose a risk to other users or our operations

14. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

15. Changes to Terms

We may update these Terms periodically. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms, please contact us: