Privacy Policy
Last Updated: January 3, 2026
Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Information Sharing and Disclosure
- 5. Data Security
- 6. Medical Data Protection
- 7. Cookies and Tracking
- 8. Your Rights and Choices
- 9. Data Retention
- 10. International Data Transfers
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Contact Us
1. Introduction
At MediCore+, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online pharmacy platform, mobile application, and related services.
We understand the sensitive nature of health-related information and adhere to the highest standards of data protection, including compliance with applicable privacy laws and healthcare regulations.
Our Commitment
We are committed to maintaining the confidentiality, integrity, and availability of your personal and medical information in accordance with industry best practices and legal requirements.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and date of birth
- Billing and shipping addresses
- Payment information (processed securely through encrypted channels)
- Account credentials and security questions
- Communication preferences
2.2 Medical Information
To provide pharmaceutical services, we may collect:
- Prescription information and medical history
- Health conditions and allergies
- Insurance information
- Doctor and healthcare provider information
- Medication adherence and usage patterns
2.3 Technical Information
We automatically collect certain technical information:
- IP address, browser type, and device information
- Usage patterns and interaction data
- Location data (with your consent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Processing and fulfilling medication orders
- Verifying prescriptions with healthcare providers
- Providing customer support and consultation services
- Managing your account and preferences
3.2 Safety and Compliance
- Ensuring medication safety and preventing drug interactions
- Complying with pharmaceutical regulations and reporting requirements
- Detecting and preventing fraud or unauthorized access
- Maintaining accurate medical records
3.3 Communication and Marketing
- Sending order confirmations and delivery updates
- Providing medication reminders and health tips (with consent)
- Sharing relevant health information and promotional offers
- Conducting customer satisfaction surveys
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Healthcare Providers
We may share medical information with your healthcare providers to:
- Verify prescriptions and ensure medication safety
- Coordinate care and treatment plans
- Report adverse drug reactions or safety concerns
4.2 Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing and fraud prevention
- Delivery and logistics services
- Customer support and technical services
- Data analytics and platform maintenance
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes and regulatory requirements
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergency situations
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- 256-bit SSL encryption for data transmission
- Advanced firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Secure data centers with 24/7 monitoring
5.2 Administrative Safeguards
- Role-based access controls and authentication
- Employee training on data protection and privacy
- Incident response and breach notification procedures
- Regular policy reviews and updates
Security Commitment
While we implement industry-leading security measures, no system is 100% secure. We continuously monitor and improve our security practices to protect your information.
6. Medical Data Protection
We provide special protection for your medical information in accordance with healthcare privacy laws:
6.1 HIPAA Compliance
As a healthcare provider, we comply with HIPAA (Health Insurance Portability and Accountability Act) requirements for protecting health information.
6.2 Medical Information Use
- Medical data is used solely for treatment, payment, and healthcare operations
- Access is limited to authorized healthcare professionals
- All medical communications are encrypted and secure
- Patient consent is obtained for any non-routine uses
8. Your Rights and Choices
You have the following rights regarding your personal information:
8.1 Access and Correction
- View and update your personal information
- Request copies of your data
- Correct inaccurate information
8.2 Data Control
- Opt-out of marketing communications
- Request data deletion (subject to legal requirements)
- Restrict certain data processing activities
- Data portability for certain information
8.3 Communication Preferences
You can manage your communication preferences through your account settings or by contacting us directly.
9. Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory requirements
- Maintain accurate medical records
- Resolve disputes and enforce agreements
Medical information is typically retained for 7-10 years as required by healthcare regulations, while other personal data may be deleted sooner upon request.
10. International Data Transfers
If we transfer your data internationally, we ensure adequate protection through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Your explicit consent where required
11. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.
For minors aged 13-18, we require parental or guardian consent for account creation and medication orders.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Notify you of material changes via email or website notice
- Provide at least 30 days' notice for significant changes
- Update the "Last Updated" date at the top of this policy
- Maintain previous versions for your reference
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
For all privacy-related inquiries and requests